Frequently Asked Questions

The purpose of our FAQ is generally to provide information on frequent questions or concerns; however, the format is a useful means of organizing information, and text consisting of questions and their answers regardless of whether the questions are actually frequently asked.

Order is processed:
The order is confirmed and we have sent a confirmation email with the Order Number. If you do not see the email, please check your inbox SPAM folder.

Order is shipped:
We will send you a tracking number as soon as the order is shipped from our warehouse. You may also check the order status at any time by accessing Order History in your account. 

Once your order is placed you will receive an email confirmation from us with your order number. When your order is packaged and shipped, you will then receive a second email which is your dispatch confirmation. Then when your order is on its way, you will receive a text and/or email notification from the courier to let you know when you can expect your parcel.

Please try to ensure that there is access to the delivery property during this time frame. However, if you are not at home, our couriers will attempt delivery to a secure location or leave the parcel at your door.

To track your order, please enter your order number below; Please note our order numbers start with 250XXXXXX and are 9 digits long.

Track Order

Our delivery options and timeframes can be found here.

Unfortunately the order cannot be cancelled once it has been confirmed. The package can be returned as indicated in our Return Policy.

We're really efficient with our fulfillment and packaging process which means once you've hit the 'Place Order' button, we will be unable to stop an order whilst it is being processed or make any changes, including:

*Delivery addresses
*Email addresses 
*Change of size
*Change of color
*Adding an item
*Removing an item

As it is not possible to cancel or amend your order, you can return the order to us for a full refund with our FREE returns options which you can find here.

*If you have placed an order to an unreachable address, you will need to contact us asap with your full name, email address, order number, and correct shipping address and we will make an attempt to get this changed or organize a return with the courier. Please note that this cannot always be guaranteed.

The Discount Codes of Niko Alexis give you access to exclusive offers. To receive Discount Codes, subscribe to our Newsletter. To take advantage of a promotion, enter the code in the discount code field at checkout and click “Apply”. Only one promotional code can be used for each order.

If the code doesn’t work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

E-gift cards are issued as digital codes that can be treated like cash on and can be combined with other payment methods. When a E-gift card is purchased, it will be emailed to the purchaser who can forward the email to a recipient.

When an order paid with a E-gift card is returned, the refund for the item will go back to the same E-gift card code for re-use.

Orders for E-gift cards are non-refundable.

Please allow 24 hours to receive your order confirmation. Please also be sure to check your junk/spam inboxes as sometimes they can end up in there.

Once your order is in process you will receive multiple emails, the first is your confirmation email. This confirms we have successfully received your order details. You will then receive secondary emails once the items have been dispatched from our warehouse.

 If after this time, you have not received your confirmation, it may be that your order has failed to process successfully, or that the email address used on your order was incorrect. 

For orders where you have entered an incorrect email address, please keep a note of the order number (which was given to you at the time the order was placed) and you can still keep track of your order here.

 Please note, payment is only debited from your card at time of dispatch, unless you are paying with Paypal when payment is taken at time of order.

If you have not received an order confirmation email and have a pending/reserved card payment or have been charged, you can contact us and we'll be able to look into this further for you.

Please allow up to 14 working days for your refund to be processed from the date you send your parcel back to us. There is no need to contact us. You'll receive an email when your refund has been received and another email to let you know it's been processed.

We are unable to look into any refund queries until 14 working days have passed.

You can also track your return with your proof of postage receipt to see if it has arrived back to us. Details on how you can track your return can be found here.

All refunds will go back to your original method of payment. Once the refund has been processed, please allow 3-5 working days for this to be dealt with by your card issuer. If the 14 days have passed and no refund has been issued please contact us so we can check this for you.

Please ensure you provide us with details including the order number, returned items, and images of your proof of return receipt. This must be reported to us within 30 days (from when the return was sent back) as we will be unable to assist after this time has passed.

If you have any questions which are not currently answered on our site, please contact our Customer Care Team

Hours of operations:
Monday - Friday, 9:00am EDT to 5:00pm EDT